FAQs

 

SHIPPING FAQS

WHY IS MY SHIPMENT DELAYED?

Due to increased order volume and the additional safety measures we are taking to protect our teams, it will take longer than usual for your order to arrive. Rest assured, we are working hard to deliver your order as soon as possible, while keeping our employees and our community safe.

Keep an eye on your email for all order updates. We'll email you once your order ships, or if there are updates on the status of your order.

WHY DOES MY ORDER SAY "STILL PROCESSING?"

When you see “still processing” on your order status, don’t worry, we haven’t forgotten about you! That just means we’ve received your order, and you’re in line to have it filled as soon as we can get to it. Due to overwhelming demand, it may take up to 4 weeks before your order ships—and the status will say “still processing” until then. 

WHY IS MY RETURN TAKING SO LONG?

Due to shipping and receiving delays at our distribution center, it will take up to 4 weeks to process returns. Don’t forget that you can use your UPS/USPS tracking number to make sure your return made it to us. Unfortunately, until it’s processed in our distribution center, we are unable to advise on the status of your return.